To request a return or exchange for merchandise ordered from Mangrove Monkey®, please contact us by email at firstname.lastname@example.org or by phone at 239.776.5466.
When contacting us, please let us know your order number and which items you want to return. To exchange for other merchandise, please let us know what items you want to receive.
Address Returns/Exchanges To:
1961 Isla De Palma Circle
Naples, Florida 34119
If you ordered by credit card, we’ll credit your account within 10 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. All returns subject to 15% re-stocking fee. Because the fabric is cut and sewn to particular specifications Custom Boardshorts returns subject to 50% re-stocking fee.
Absolutely no garment return or exchanges on printed, washed or decorated merchandise.
We recommend sending returns by the U.S. Postal Service, as it usually the least expensive option. Please consider tracking your package, and insuring larger returns. These services are available through the U.S. Postal Service.
Mangrove Monkey does not offer prepaid return shipping labels or envelopes. You are responsible for shipping any returned merchandise to Mangrove Monkey. If you need to return an item because of our error, such as an incorrect or defective item, Mangrove Monkey will reimburse you for the cost of return postage once your return is received.
USPS Priority Domestic: $9.95 (Flate Rate)
USPS Global Priority: $32.95 (Flate Rate)
UPS Second Day Air Domestic: $19.95 (Flate Rate)